U.S. Cellular - 1516 West Lane Road, Machesney Park

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Reviews about U.S. Cellular

• Anna K
  ★ ☆ ☆ ☆ ☆
  Worst customer service I have ever experienced when dealing with my phone. The manager and employees are completely incompetent and have no respect for their customers, or their customers' time. I waited 3 separate days for more than an hour without being seen while the employees dealt with the same customers as when I entered, with some no longer even dealing with the phone interaction - one employee was discussing financial problems and giving advice to their customer while their customer sat with their merchandise and receipt for more than 20 minutes. On 3rd attempt at purchasing a new phone, I was told I cannot buy a replacement until my 2 year contract is completed, period. My phone sporadically goes through spurts of not receiving texts or calls and the screen is broken, but regardless, they said I am not able to replace it for another year. I asked if my phone completely broke if I'd be able to buy a new one at full price and was told again, not unless my 2 year contract was up - by a manager! Again, completely incompetent.

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