Primitive 'n Proper - 8402 North 2nd Street, Machesney Park

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Reviews about Primitive 'n Proper

• Carrie G
  ★ ☆ ☆ ☆ ☆
  I visited Primitive and Proper three times in the past few weeks. In the first visit, I spent about $60 on paint, and the second visit, I bought two paint brushes, the more expensive one being almost $40. The owner and/or her son were very friendly and helpful during both of those visits. I had watched numerous videos from Annie Sloan herself, so I was pretty confident with the proper techniques for painting, waxing, and clean up. Unfortunately, the expensive brush I bought began to shed after only a couple minutes of painting. It was so bad that I had to stop every few strokes and remove the bristles embedded in the first layer of paint. After one coat, I gave up. Receipt in hand, my third trip to Primitive and Proper was not as pleasant. After I explained what happened with the brush, I was met with accusations of not cleaning it properly (Why would I even bother to clean I brush I would never use again?), not using it correctly, and not knowing that “all new brushes shed.” In short, the owners would not consider the possibility that they sold a defective item—not the product or brand—just that one item. For $38+, a paint brush should hold together, at least for a little while. It’s such a shame to see small business owners disregard their customers. Offering a refund, or at least a store credit, would have been a small cost to the owners that paid them back multiple times. I was planning to spend much more there on Christmas gifts, but now I won’t even recommend the store to family and friends. It’s easy to offer good service when everything goes well, but when your product is faulty, blaming the customer *and* profiting from that sale is just bad form. Buyer, definitely beware.

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